Privacy Policy

1. Introduction

This Privacy Policy describes how Mera Mitra Services (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you use our mobile application, website and related services in Uttar Pradesh, India.

By accessing or using our app or website, you agree to the collection and use of information in accordance with this Privacy Policy and the applicable laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We may collect the following types of information:

• Personal details: Name, mobile number, email address, address, profile information.
• Location information: Approximate or precise location to show nearby service providers and enable home services.
• Booking data: Service category, preferred time slot, service address, payment status, order history.
• Device information: Device model, operating system, app version, unique device identifiers, IP address, log data.
• Vendor information: For service partners, additional details like business name, service category, documents and bank details as required for onboarding and payouts.

3. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your customer or vendor account.
• To process bookings, connect you with service providers and manage service requests.
• To communicate with you regarding bookings, support, offers and updates.
• To improve app performance, user experience and service quality.
• To comply with legal obligations and resolve disputes.

4. Cookies and Tracking Technologies

Our website and app may use cookies and similar technologies to enhance your experience, remember your preferences and analyse usage patterns. You can control cookies through your browser settings, but disabling them may affect some features.

5. Sharing of Information

We may share your information in the following situations:

• With verified service partners to fulfil your service booking at your chosen address and time.
• With third-party service providers who assist us with hosting, payment processing, SMS/email notifications, analytics and customer support.
• When required by law, regulation, legal process or governmental request.
• In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

We do not sell your personal information to third parties for their own marketing purposes.

6. Data Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, in line with Indian IT security rules.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes and enforce our agreements.

When information is no longer required, it is securely deleted or anonymised wherever reasonably possible.

8. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access, review and update your personal information from within the app or by contacting us.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and certain personal information, subject to our legal obligations.
• Withdraw consent where processing is based on consent. This may limit your ability to use some features.

9. Children’s Privacy

Our services are intended for users who are 18 years and above. We do not knowingly collect personal information from children under 18 years. If you believe a child has provided information to us, please contact us so that we can delete it.

10. Third-Party Links and Services

The app and website may contain links to third-party websites, apps or services. We are not responsible for the privacy practices or content of such third parties. You are encouraged to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the “Last updated” date revised. Continued use of our services after such changes means you accept the updated policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at:

• Company: Mera Mitra Services
• Address: Uttar Pradesh, India
• Phone: 9794125852
• Email: meramitra2025@gmail.com